Terms of Service

Effective Date: January 1, 2025

Welcome to SmartNowLiving.link operated by SmartNowLiving (Business ID: S4157131A), located at Gardens by the Bay, 18 Marina Gardens Drive, Singapore 018953, Singapore. By accessing or using our website and services, you agree to these Terms of Service.

1. Services Overview

We offer three categories: Essential AI-powered household device services, informational products, and physical goods.

1.1 Essential AI-Powered Device Services

Our professional services include installation, configuration, and maintenance of AI-powered household devices. Service availability and scope are detailed on the website.

1.2 Informational Products

We provide digital guides, tutorials, and support materials related to AI-powered home automation. Access is granted upon purchase.

1.3 Physical Goods

We sell AI-driven devices and compatible accessories. All items are subject to inventory availability.

2. Payment Terms

All fees are as listed at SmartNowLiving.link. Payment must be completed prior to service provision or product shipment.

3. Refund Policy

3.1 Device Services

If you are not satisfied with a booked service, you may request a refund of the service fee. We will process a reimbursement to your original payment method within 14 business days of approval. Services may be rescheduled once at no extra cost if you notify us at least 48 hours prior to the appointment. Services explicitly marked as non-refundable—such as one-time on-site diagnostic visits—are final due to onsite resource allocation and personnel scheduling.

3.2 Informational Products

Digital items may be reviewed within 7 days of purchase. If you believe the product is defective or does not match description, submit a request and upon verification we will issue a reimbursement within 10 business days.

3.3 Physical Goods

Unused items in original condition may be sent back for inspection within 14 days of delivery. After approval, we will process a reimbursement within 14 business days. You will be responsible for shipping costs unless the item is defective. Defective items will be replaced or reimbursed at no extra charge.

4. Scheduling Adjustments

For device services, adjustments are accepted up to 48 hours before the service time. Late change requests may incur fees or be declined.

5. Limitation of Liability

SmartNowLiving is not liable for indirect impacts arising from device malfunctions or software compatibility issues.

6. Contact Information

For inquiries, please call us at +6588823535 or visit our Contact Form.